Chimney Sweeps, Chimney Liners and Flue Repairs

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Terms and Conditions

Terms and Conditions

By agreeing to a quotation, service, or making a purchase with us, you are agreeing to comply with and be bound by the following terms and conditions.

  • “I/we” refers to Fluetech engineers and employees.
  • “You” refers to the customer.

 

Chimney Sweeping, Appliance Maintenance, and Installations
  • Flexible and/or rigid flue systems and appliances must be installed by a competent person and signed off by Building Control or a recognised trade body (e.g. HETAS, Gas Safe).
  • The appliance/flue must be cold for a minimum of 24 hours prior to our appointment.
  • HETAS compliance reports or certificates are only issued if requested at the time of booking.
    • These are not warranties or guarantees but confirm a brush or appropriate device has been passed through the chimney/flue, and soot/debris has been removed to the best of our ability.
    • They also confirm if the flue/appliance appears to meet HETAS and Building Regulations at the time of appointment.
  • Sweeping methods (manual or rotary power) are chosen based on the flue and its condition.
  • We cannot remove live bird’s nests as this is illegal (see RSPB guidelines).
    • If a live nest is discovered, we will reschedule once fledging has occurred (March–August).
    • If nesting materials are found, you are legally required to replace the terminal to prevent recurrence. We will quote for and schedule this work if accepted.
  • If the appliance/flue is not suitable for sweeping, we will do our best or request remedial works before proceeding.
  • Dangerous or non-compliant appliances/flues will be condemned. Remedial work will be quoted and can be scheduled if agreed upon.
  • We may need to access the roof. We take precautions but rely on customers to inform us of pre-existing roof issues.
  • You must ensure safe and reasonable access to the property.
  • Customers must protect furnishings, carpets, and other belongings from disruption caused by our work.
    • We are not liable for any damage to unprotected items.
  • We will not install any materials (supplied by us or you) that:
    • Are damaged or faulty
    • Are incompatible with the appliance or location
    • Do not meet Building Regulations or trade body standards
  • We are not responsible for removing/fitting carpets, flooring, or skirting. We will inform you of any required alterations before starting work.
  • We are not liable for pre-existing issues or damage to chimneys, terminals, appliances, roofs, etc., that become apparent during our work.
  • Any unforeseen issues or extra charges will be discussed before continuing.
  • We are not responsible for any damage or claims from third parties after the completion and inspection of our work.
Appointments and Cancellations
  • We reserve the right to reschedule appointments due to circumstances beyond our control.
    • We will give as much notice as possible, and any deposits will be transferred or reimbursed.
  • Customers must provide at least 24 hours’ notice for cancellations or changes.
    • Less than 24 hours’ notice may incur a cancellation fee of up to 50% of the quoted price.
    • Deposits may be forfeited for cancellations within 24 hours.
  • A ‘no show’ (i.e., no access or no response at appointment time) may incur a fee of up to 100% of the quoted price.
  • Deposits are fully refundable or transferable with more than 24 hours’ notice.
Quotations, Payments, and Deposits
  • We operate a fixed pricing model.
    • Prices are based on information provided by you and/or a site visit.
    • If incorrect or incomplete information is provided, we reserve the right to revise the quotation upon arrival.
  • A free site survey may be required for assessment and risk evaluation.
  • Deposits may be requested at the time of booking.
    • Deposits are transferable with more than 24 hours’ notice; otherwise, they may be retained.
  • Payment is due on the day of the appointment, unless otherwise agreed in writing.
  • Accepted payment methods:
    • Cash
    • Cheque
    • Debit/Credit Card (in person or over the phone)
    • BACS (Bank Transfer)
  • Non-payment within 30 days may lead to legal action.
  • We may request prepayment for large or high-value goods.
Guarantees and Warranties
  • Parts and spares (e.g., stove glass, seals, firebricks, baffles, etc.) are not covered by warranty, unless under manufacturer warranty.
  • 316-grade twin-wall flue liners carry a 10-year manufacturer’s guarantee, subject to:
    • Annual maintenance (chimney sweeping and testing)
    • Used with HETAS approved appliances
    • Use of HETAS-approved fuels
    • Proper terminal installed with and maintained
  • 904-grade twin-wall flue liners carry a 20-year manufacturer’s guarantee, subject to:
    • Annual maintenance (chimney sweeping and testing)
    • Used with HETAS approved appliances
    • Use of HETAS-approved fuels
    • Proper terminal installed with and maintained
  • Single skin gas flue liners carry 10-year manufacturers guarantee, subject to:
    • Use of approved Gas Safe appliances
    • Annual maintenance and testing of appliances
    • Proper terminal installed with and maintained
  • For details on any other product guarantees and warranties please contact us.
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